Refund policy

Return & Refund Policy

At Crazy Aura, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 10-day return policy, which means you have 10 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received.

  • Be in its original packaging.

  • Include all original tags (if applicable).

  • Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at info@crazy-aura.com.

Return Address:
info@crazy-aura.com

If your return request is approved, we will provide you with instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

For any return-related questions, contact us anytime at info@crazy-aura.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us immediately at info@crazy-aura.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Opened or used personal care products.

  • Customized or personalized items.

  • Perishable goods.

  • Hazardous materials, flammable liquids, or gases.

Additionally, sale items and gift cards are non-refundable and cannot be returned.

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, simply return your eligible product for a refund. Once your return has been approved, you may place a new order for the item you want.

European Union Customers

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@crazy-aura.com.

Thank you for shopping with Crazy Aura. We appreciate your trust and are committed to providing you with the best possible shopping experience.